- How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
- Payment
We accept the following forms of payment:
- Bank transfer
Bank name : NONGHYUP BANK
Bank address : 120, TONGIL-RO, JUNG-GU, SEOUL, KOREA
SWIFT CODE, BIC : NACFKRSEXXX
Receiver's Account name : KIM YOUNGBAEK
Receiver’s Account No. : 302-0976-7467-21
Receiver’s Phone No. : +82 10 3562 1162
Receiver’s Address : 1263, Okpodaecheop-ro
Jangmok-myeon, Geoje-si,
Gyeongsangnam-do, Republic of Korea, ZIP code 53202
- Shipping
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- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate :
- Delivery Time : 7 - 14 days
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
- Returns & Exchanges
Exchange and return address
- [53202] 1263, Okpodaecheop-ro, Jangmok-myeon, Geoje-si, Gyeongsangnam-do, Republic of Korea Shinsegae Orchid Farm
1. The importer (customer) must thoroughly understand the plant import requirements of their country before placing an order. (Please contact customs or the plant quarantine station)
2. I am not responsible for any issues that may arise after the plants arrive in your country.
(Any issues at customs and the quarantine station, such as taxes, delayed delivery, or missing packages, except for any pest-related problems)
Refund processing is only possible if it is the seller's responsibility, such as due to pests, etc.
- Refunds
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- Other
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